Exact Systems offers 10, 20, and 40 hour block support contracts at extremely competitive rates. Support contract hours are usable for any service offered by Exact System. Hours available on your account never expire and are there until you use them.
We also offer non-contract Ad Hoc and as needed support. Our objective here is to scale the service to meet your need. We are as comfortable fully managing and implementing a large scale project as we are being there to answer a quick occasional phone question, or, helping your in house personnel over a tough spot on a project they are working on.
A key tenet of our business support model is to empower clients to do it themselves. This concept has served us well since 1998 and resulted in substantial growth here at Exact Systems. We are always more than happy to train client personnel on even the most technical aspect of our solutions. You will always get the documentation and details you need to self-manage, thereby reducing your life cycle support costs.
Service details follow:
We’ve done over 150 full implementations start to finish. Or, if your M2M implementation is not going as well as planned, call in the experts at Exact Systems to jump start it and get that project pushed over the goal line.
Business System Process Development
It doesn’t always take a customization to solve a problem or get you over an implementation hurdle. With our extensive Made2Manage system knowledge, a wealth of Manufacturing Business experience, and our creative approach to problem solving, the solution to the problem may be a simple adjustment in your business process, a system configuration setting, or getting you tuned in to some system functionality you were not aware existed.
Support for M2M ERP Version 3.2 Foxpro though 7.x SQL and Dot Net
We fully support all version of M2M. Whether it is answering a functionality question or fixing data corruption issues, we can get it done. We handle server migrations, migrations to new ERP systems, new implementations, service pack application, data imports, and data exports. We do not provide software, system documentation, or service packs, and only work on your valid licensed installations.
With hundreds and hundreds of reporting projects under our belt, we can handle the mundane to the most highly complex reporting projects. We’ve worked with many different products over the years and can bring the right tool to meet you needs cost effectively and efficiently
- Embedded M2M Foxpro Reporting for M2M versions 3.2 through 7.03
- SQL Reporting Services for external company reporting intranets, planned M2M version 7.5, and Syteline ERP versions 8+
- Crystal Reports for existing Crystal based company intranets
- M2M Advanced Reporting
- Custom peripheral reporting application coded in VB Dot Net
We conduct one of the most efficient and cost effective Post-Implementation system reviews in the business. With a few days effort, you’ll have a clear and concise road map to more effective system use, resulting in the payback you hoped for during your initial implementation.
M2M Custom Development and Application Integration.
A big hitter when it comes to system payback and efficiency is getting your system to talk to other systems and automating manual processes.
Whether its electronic document interchange (EDI), automated emailing subsystems, specialized external applications featuring two-way communication with M2M, or integration with your document management system, we’ve likely already done a similar project.
Let’s face it, even at our extremely competitive rates, custom development can be expensive. As such, as we evaluate your project needs we will be bringing our considerable experience with relevant third party applications to bear. If the solution is already out there but offered by another company, we are going to be steering you to the lowest cost effective solution.
Tailored M2M Training
While manuals, instructor led general training, and recorded training materials are all key components of a total education system, we feel tailored training on your system using your processes ties it all together. Here we conduct training sessions built around specific areas a customer is struggling with, or, perhaps some new functionality the customer wishes to implement. It might be Shop Floor Manager or Advanced Planning and Scheduling. Whatever the case, we have the experienced personnel to zero in on your training need and get you up to speed.
End Of Month M2M Financial Closing Support
This service may be as simple as reviewing your needs and providing a solid tailored month end close process. Maybe you just need some hand-holding for a few months as you go through your close process and analyze your months financials. Finally, you may wish to completely outsource your month end close process and financial analysis to a certified professional, freeing your in house accounting team up for other tasks. Whatever the case, Exact Systems can provide the help you need.
M2M and Made2Manage are trademarks of Aptean Enterprise Software. Exact Systems has no affiliation or relationship with Aptean Enterprise Software.